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philippines@eqqui.com
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For Customers

eQQui Dictionary

Here’s a quick list of frequently used words and specialized concepts in the eQQui community. It serves to guide eQQui members and partners.

Agency / Organization

A business entity/company or a nonprofit that provides interpreters and/or purchase interpretation service from eQQui

Accept

The button an interpreter clicks to say "yes" to a project request

Backup

The substitute interpreter eQQui’s database provides to the client

Client

A buyer/customer/user who searches and purchases interpretation service through eQQui

Client Reserve

A job request made by a client to an alternative interpreter

eQQui

The web and mobile platform where clients and interpreters meet to conduct professional interpretation business; the corporation, eQQui Inc., that operates this global marketplace

Interpreter

The service provider on eQQui whom customers search for and give projects to

Listing Rate(LR)

The price an Interpreter puts on his/her interpretation service

我的主页

An Interpreter’s professional profile on eQQui

Operational Costs(OC)

The percentage of deduction taken from LR as the Interpreter’s contribution to eQQui’s maintenance and improvement

Primary Interpreter

The first/main interpreter chosen by the client

项目

A customer’s Request that has been offered or successfully completed

Reject

The button an interpreter clicks to say "no" to a project request

Request

A job order the client sends to the Interpreter

Reserve Interpreter

An alternative interpreter selected by the system to substitute the Primary Interpreter who misses or rejects a request.

Service Fee

The amount a client pays to eQQui based on 12.9% of the Interpreter’s LR

User

The customer/client who avails eQQui’s services; an interpreter could be a user and vice versa

即将推出

即将推出

Save money on a fast and boundless service,
custom-tailored just for you!

Choosing quality interpreters becomes literally 'cheaper' than usual!

Handpick interpreters based on your needs and their credentials at a fraction of what agencies charge.

Earning perpetual, passive income becomes possible.

Ask bilingual friends to join eQQui with your Invite Code and earn 1% point for every project they complete.

eQQui Platform : Watch How It Works

How does eQQui work for interpreters and clients? Learn from this fun and quick guide!

eQQui Service Fees

Our 12.9% service fees goes to the maintenance of our platform. This goes to our constant development, to better serve all of eQQui’s users.

customer fee explanation

How to use the eQQui Platform

There are only a few things to learn for a hassle-free interpreter search on eQQui.

  • 1.

    Find the best interpreter(s) for your needs using the Search boxes.

    customer fee explanation
  • 2.

    Browse through multiple interpreters and view their profiles to find the best fit for your requirements.

  • 3.

    Use Chat to directly communicate with your prospective interpreters.

    dm explanation
  • 4.

    Request your selected interpreter by booking them with your project details such as Time, Date, and basic job description.

  • 5.

    Upon requesting, choose your payment method. The platform automatically calculates your Total Fees.

  • 6.

    When your selected interpreter clicks Accept to confirm your request, you’re all set. Just follow your schedule, click Completed, and Rate your interpreter. Don’t forget to leave a good Review when you’re happy with the service!

    process explanation

Other Features of eQQui

Custom-tailored Options

You, not your agencies, choose the best interpreter to match your requirements. Full profiles and reviews are no longer a secret.

Hassle-free Scheduling

Send your request, and get a confirmation between 1 minute to no longer than 18 hours. No need to browse the Internet or make multiple phone calls to search for interpreters and agencies.

Big Savings

eQQui’s Client Fee is only 12.9% of the listed interpreter’s rates—significantly lower than what traditional agencies charge.

Boundless Business

Traveling to a remote area? Just check our global pool of interpreters and get your language guide before leaving.

Speed and convenience are priceless.
Get the quickest and smartest way to find the best interpreters wherever you go,
at half the agency price!

What Users Must Prepare

Before Sending a Request

Project Date, Time, and Duration

Include this in the project details to help interpreters easily check whether they can accept your projects. If these details are flexible or uncertain, discuss the changes with your interpreter by sending them a Direct Message prior to making a Request.

位置

An exact address would help the interpreter prepare his/her travel time; optional in cases that would compromise confidentiality

Project Type

Include what your ineterpreters are expected to do, if it’s a one-on-one meeting, a recurring assignment, a short/long-term engagement, a conference, onstage presentation, etc.

Code of Ethics for Clients

  • Read interpreters’ My Page profiles carefully and be sure to match your needs with their skills and experiences. Give them study materials to help them prepare for the assignment.
  • Establish strong professional relationships with your interpreters. Those who regularly work with you will most likely try to accommodate you whenever you need them.
  • Always treat interpreters as you’d like to be treated. Interpreters will accept your projects and fit them with their schedules especially if they enjoy working with you.
  • Clearly communicate the details of your project to your interpreters to avoid misunderstandings (e.g. if travel time counts as interpreting time, who they’ll interpret for and their expectations).
  • Anticipate busy times when the demand for interpreters is high (e.g. international conference season).
  • If your demand for interpreters is high, you may choose an agency member of eQQui to assist you.

Fixing Minor Technical Issues

I can’t chat with interpreters and see their full profiles.

Make sure you’ve completed your account verification with eQQui. Only then can you view the profiles of all interpreters, including those who opted to show it only to registered members Once done, you’ll also be able send and receive Direct Messages.

My app doesn’t seem to function. You may be encountering errors you can troubleshoot on your own, so try to:

  • Perform a hard reset by turning your phone off and back on
  • Disable your WiFi connection or check your mobile data
  • Reboot your device to reset the network connection
  • Reset your brower settings and clear your cache
  • Refresh the site, or close the app and reopen it
  • Toggle your airplane mode on and off
  • Log out and log back in
  • Force quit the app

If your technical issues haven’t been addressed by doing the suggestions above, please write
your concern on the box below and we’ll get back to you within 24 hours.

Need professional project management?

From business meetings to international conferences, professionalism is our standard.

More than interpretation, we provide success.

Let the experts handle your interpretation projects for you. From interpreter search to equipment setups, our track record isn’t just our pride. Our goal to make it better every time.

Equipment rentals

Seamless communication is what cutting-edge Simultaneous Interpretation (SI) systems are for. We provide SI booths, headsets, transmitters, and receivers, making sure everything in your global event is covered.

Talk to us. We don’t just listen, we provide your needs.

Our project managers prioritize only one thing—the successful completion of your project. Call us at: +63-2-975-4158 or send as an e-mail to philippines@eqqui.com

Project Management Policies

  1. The Client must confirm the request and provide the study/topic material at least 2 weeks before the event to the interpreters.
  2. Simultaneous Interpretation has a standard requirement of 2 interpreters per target language. Should the interpreter come from overseas. the Client shall pay for the travel expenses (i.e. plane and provide food and accommodattion). Otherwise, we shall send a revised quote reflecting the charges for the aforementioned.
  3. If the interpretation event exceeds more than 8 hours, the succeeding hours will be charged to the hourly charge of the language pair.
  4. Cancellation fees applies: 50% of the total applies for requests canccelled before the event date and 100% not more than three (3) days before the event. Initial deposit is non-refundable. *Items under "other charges" should be paid in full.
  5. Different rates apply for Metro Manila and out-of town events.

Equipment Rental Policies

  1. The rate stated for Simultaneous Interpretation equipment is the daily rate for 8 hours use. Rate depend on the location of the event.
  2. Request for early set-up and rehearsal will be charged: Php 3,000 (Metro Manila), Php 5,000 (Luzon), Php 8,000 (Visayas) Php 10,000 (Mindanao).
  3. The client shall provide the meal of the technical crew in the duration of the event. For out-of town services, the client shall provide the travel expenses (i.e. plane and provide food and accommodation) of the technical crew.
  4. Likewise, a handling fee shall be charged for out-of-town events: Php 15,000 (Luzon), Php 25,000 (Visayas), and Php 30,000 (Mindanao).
  5. Cancellation fees applies : 50% of the total cost applies for requests cancelled at least 4 days before the event date and 100% for cancellation not more than 3 days before the event. Initial deposit is non-refundable. *Items under "other charges" should be paid in full.
  6. In case of loss of equipment (mic, earphone, beltpack, etc.), the Client shall pay for the cost of repairing or purchasing the item.
  7. For outdoor set-up, client must provide scaffolding for the screen.
  8. Different rates apply for Metro Manila and out-of-town events.

PAYMENT TERMS

  1. 50% downpayment upon confirmation and 50% upon project completion.
  2. Please check mode of payment.
    • Cash
    • Check
    • Bank Deposit
    • PayPal
  3. Bank Account Name: LEXCODE INC.*
    BANK OF THE PHILIPPINE ISLANDS (BPI) - Ayala Paseo Branch
    Peso Number : 0031-0720-93 Swift Code : BOPIPHMM
    Dollar Account : 3204-0397-54 Swift Code : BOPIPHMM
    BANCO DE ORO (BDO) - Ayala Valero Branch
    Account Number : 0016-8803-1989 Swift Code : BOPIPHMM
    PAYPAL
    Account Name : financeph@lexcode.com
  4. A penalty fee of 0.3% per day of delay applies.
  5. Flexible terms are available to corporate clients.
    * Lexcode in the official partner of eQQui in the Philippines.

Payment and Policies

Project Management Policies