For Customers
eQQui Dictionary
Here’s a quick list of frequently used words and specialized concepts in the eQQui community. It serves to guide eQQui members and partners.
A business entity/company or a nonprofit that provides interpreters and/or purchase interpretation service from eQQui
The button an interpreter clicks to say "yes" to a project request
The substitute interpreter eQQui’s database provides to the client
A buyer/customer/user who searches and purchases interpretation service through eQQui
A job request made by a client to an alternative interpreter
The web and mobile platform where clients and interpreters meet to conduct professional interpretation business; the corporation, eQQui Inc., that operates this global marketplace
The service provider on eQQui whom customers search for and give projects to
The price an Interpreter puts on his/her interpretation service
An Interpreter’s professional profile on eQQui
The percentage of deduction taken from LR as the Interpreter’s contribution to eQQui’s maintenance and improvement
The first/main interpreter chosen by the client
A customer’s Request that has been offered or successfully completed
The button an interpreter clicks to say "no" to a project request
A job order the client sends to the Interpreter
An alternative interpreter selected by the system to substitute the Primary Interpreter who misses or rejects a request.
The amount a client pays to eQQui based on 12.9% of the Interpreter’s LR
The customer/client who avails eQQui’s services; an interpreter could be a user and vice versa
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Save money on a fast and boundless service,
custom-tailored just for you!
Handpick interpreters based on your needs and their credentials at a fraction of what agencies charge.
Ask bilingual friends to join eQQui with your Invite Code and earn 1% point for every project they complete.
eQQui Interpreting: Watch How It Works
How does eQQui work for interpreters and clients? Learn from this fun and quick guide!
eQQui Services Fees
The 12.9% markup for service fees saves you from the more costly and time-consuming requirements of traditional interpreter search.
![customer fee explanation](http://cloudfront.eqqui.com/eqqui/static/img/page/customer-fee.png)
How to Earn from eQQui
There are only a few things to learn for a hassle-free interpreter search on eQQui.
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1.
Find the best interpreter(s) for your needs using the Search boxes.
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2.
Use the Lounge feature to save your selected interpreters, or bookmark them in your Likes menu by liking their profiles.
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3.
Use Chat to directly communicate with your prospective interpreters.
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4.
Review your Lounge options and Request your selected interpreter, along with the basic job description.
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5.
Pay through your chosen method. Just add the 12.9% Service Fee to your Total Service Fee based on the Listing Rate of the interpreter(s), type of interpretation, and project duration.
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6.
When your selected interpreter clicks Accept to confirm your request, you’re all set. Just follow your schedule, click Completed, and Rate your interpreter. Don’t forget to leave a good Review when you’re happy with the service!
Other Features of eQQui
You, not your agencies, choose the best interpreter to match your requirements. Full profiles and reviews are no longer a secret.
Send your request, and get a confirmation between 1 minute to no longer than 18 hours. No need to browse the Internet or make multiple phone calls to search for interpreters and agencies.
eQQui’s Client Fee is only 12.9% of the listed interpreter’s rates—significantly lower than what traditional agencies charge.
Traveling to a remote area? Just check our global pool of interpreters and get your language guide before leaving.
Speed and convenience are priceless.
Get the quickest and smartest way to find the best interpreters wherever you go,
at half the agency price!
What Users Must Prepare
Before Sending a Request
Include this in the project details to help interpreters easily check whether they can accept your projects. If these details are flexible or uncertain, discuss the changes with your interpreter by sending them a Direct Message prior to making a Request.
An exact address would help the interpreter prepare his/her travel time; optional in cases that would compromise confidentiality
Include what your ineterpreters are expected to do, if it’s a one-on-one meeting, a recurring assignment, a short/long-term engagement, a conference, onstage presentation, etc.
Code of Ethics for Clients
- Read interpreters’ My Page profiles carefully and be sure to match your needs with their skills and experiences. Give them study materials to help them prepare for the assignment.
- Establish strong professional relationships with your interpreters. Those who regularly work with you will most likely try to accommodate you whenever you need them.
- Always treat interpreters as you’d like to be treated. Interpreters will accept your projects and fit them with their schedules especially if they enjoy working with you.
- Clearly communicate the details of your project to your interpreters to avoid misunderstandings (e.g. if travel time counts as interpreting time, who they’ll interpret for and their expectations).
- Anticipate busy times when the demand for interpreters is high (e.g. international conference season).
- If your demand for interpreters is high, you may choose an agency member of eQQui to assist you.
Fixing Minor Technical Issues
I can’t chat with interpreters and see their full profiles.
Make sure you’ve completed your account verification with eQQui. Only then can you view the profiles of all interpreters, including those who opted to show it only to registered members Once done, you’ll also be able send and receive Direct Messages.
My app doesn’t seem to function. You may be encountering errors you can troubleshoot on your own, so try to:
- Perform a hard reset by turning your phone off and back on
- Disable your WiFi connection or check your mobile data
- Reboot your device to reset the network connection
- Reset your brower settings and clear your cache
- Refresh the site, or close the app and reopen it
- Toggle your airplane mode on and off
- Log out and log back in
- Force quit the app
If your technical issues haven’t been addressed by doing the suggestions above, please write
your concern on the box below and we’ll get back to you within 24 hours.
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